About us, Ordering Information, etc page
What We Are
Who We Are
Shipping
Ordering/Mail Instructions
Privacy
Back Orders (none anticipated at this time)
Returns (no one has needed this link)
Canada and International
Scoutbugle.com is dedicated to support of the art of bugle playing, mainly aimed at scouting but with an interest for the civil war re-enactors. Our goal is to have a single site where one can learn how to play a bugle (though they might need some personal help), have a selection of fairly priced bugles to meet the needs of scouts and re-enactors, and to have support supplies (an area lacking at this moment). If you would like to have a picture, or story, or comment published, just send it to support.
Scoutbugle.com is ran by a family who have a long interest in scouting and music. The father is a trumpet player marching with the high school band, UCLA, and Los Angeles All-City (including two Rose Parades). Both parents were active in scouting as youths and now have leadership roles in both Cub Scouts and Girl Scouts. (including Tiger Leaders, Popcorn Chair, Committee Chair and Activities Chair). Next year with the son (otherwise known as the packing department) moving on to Boy Scouts from Webelos, there will be more time to work with the local boy scouts on developing bugling skills. The discovered need for reasonably priced bugles and support for this often forgotten area of scouting became obvious while working on other projects. With support from the scouting community we'll be able to maintain the site and fulfill these needs for years to come. If you have a pack or troop within reasonable distance of the Toledo Ohio area and would like a bugling lecture/demonstration drop an e-mail to support.
We try to ship within 48 hours of order receipt, however due to other commitments, shipments may be delayed up to 5 days! If you need things sooner, please send e-mail. While we might not be able to ship, e-mail usually is replied to within 24 hours or less. Checks, e-checks, and unconfirmed addresses can delay shipping. Shipping for single bugles is by United States Postal Service. Larger orders may go by USPS, Fed-X or UPS depending on distance, total weight and possibly even time of day. Please include your phone number for larger numbers since Fed-x asks for it if there's a delivery problem (not needed on single item orders).
Priority Shipping means it goes out by USPS Priority, (or another method if an equivalent or better time is offered by that shipper). We usually ship within 24 hours, realize however that an order coming in at 9pm Sunday might not be processed until 9 pm Monday, resulting in an actual ship date of Tuesday. If we're not able to get it out in less then 24 hours, checking priority doesn't change that. If it looks like there will be a longer delay, there will be a message in the top of the order page. Also see above to note delays.
If Priority shipping option has been selected. it's possible an order may be shipped by UPS or Fed-x if the situation results in a planned arrival of the package on the same day or sooner. (Example, a shipment missed the USPS pick-up but has a chance to go out by another means, that option may be selected). Please note that the shipping confirmation number you get from the post office is very unreliable in regards to tracking. It does not track in real time as does UPS and Fed-X. So often you have the bugle in hand and the confirmation page still shows that the object hasn't been shipped. Then a few days later it's updated to show the delivery, and still no mention that it shipped. We can't do anything with this problem. If a you're getting a USPS shipping number that means that the order has been received, the label has been generated and that implies that the label has been attached and the object is in the shipping pick up location.
REALIZE THAT PRIORITY DOES NOT MEAN OVERNIGHT OR SECOND DAY, IT JUST MEANS THE ITEM SHIPS VIA USPS PRIORITY MAIL, WHICH SURE BEATS PARCEL POST.
The easiest way to order is online by clicking on each item and paying via PayPal. Scoutbugle.com does not acquire nor therefore keep any of your credit card information. Follow the instructions on the order page. We no longer maintain a PO box due to lack of mail orders and a MASSIVE amount of junk mail. However if you would like to pay by mail, check in with us for the current best mailing location:
Remember to include:
Sales tax for your county and state if you live in Ohio.
Include postage and handling (maximum shipping charge is $15.00).
The coating (Chrome, Brass, Copper/Brass or Lacquered), and the quantity of each.
Advise if the address is a residence or business.
Your phone number in case we ship by Fed-X since they require a phone number or there's a problem in the order. You don't have to leave a phone number, but it may help.
A LEGIBLE e-mail address so we can send you an e-mail notice on receipt. (optional but valuable if there's a problem or question.
We do not process the credit cards, that is done through Paypal, so we don't and can't keep or use that information.
We don't sell our mailing list. (well no one has OFFERED, but still we won't)
We may include you in our e-mailing list for specials, etc. Of course if you just send an e-mail, you'll be off that list quickly. (We are not automated, so we can be very responsive to removal).
Phone numbers will never be used other then for purposes of dealing with any problems in the order, then never again.
You address will not be used for any other purpose then shipping and for Ohio residents figuring out sales tax.
If you send us comments, we feel we can put them on the web-site, minus last name and e-mail address. If you decide, "hey, I don't want that there" let us know.
If an items is not in stock and not anticipated to be in stock within one week, we will advise you of the fact and give you the option to wait or we'll refund your money at your discretion. NOTE: WE ARE NOT AUTOMATED, THERE IS A CHANCE THAT AN ITEM IS OUT AND THE WEB SITE CONTINUES TO TAKE ORDERS. WE'LL TRY TO REMOVE THE ITEM AS SOON AS POSSIBLE AND INFORM YOU WITHIN 48 HOURS (USUALLY SOONER) OF THE PROBLEM.
We generally allow 3 days to evaluate the item and return it if need be. We do not reimburse return postage but instead refund your total amount of purchase. PLEASE E-MAIL US FOR RETURN INFORMATION AND TO HELP US SOLVE THE PROBLEM: support. Despite this policy, we reserve the right NOT to refund, or to reduce the amount of refund if instrument is not returned in good faith and in the condition shipped. Some items are sold as-is, example garage sale items and Dobb's bugles, as-is means as-is.
Example: A lawyer in Mississippi orders the wrong bugle and expects us to exchange in at our expense, No Return No-refund.
Canada: We ship via Airmail Post for single bugle orders, use our USPS Priority mail rate when ordering. For other international orders please e-mail for quote. For multi-bugle orders, please e-mail for shipping quote support. All out of country orders are shipped at BUYER'S RISK.
Please send comments, etc to: support